Senior Manager creates report for hotel lobby staff on why it is important to manage emotions in the workplace.
As a senior manager, you need to create a report for staff in the hotel lobby department to highlight the importance of managing emotions in the workplace.
You can identify your answers in a specific business context, real or fictional.
Your work should provide a clear review of current literature and explain and apply this to influence your chosen leadership topic and demonstrate key knowledge of leadership practice.
Emotional Intelligence
Emotional Regulation
Goleman’s model
Introduction: In the introduction, provide a brief overview of the report’s purpose and its intended audience. Explain why managing emotions in the workplace is important and what benefits it can bring to the hotel lobby department.
Literature Review: Conduct a thorough review of the current literature on emotional intelligence, emotional regulation, and Goleman’s model. Summarize the key findings of the literature and highlight their relevance to managing emotions in the workplace.
Application of Literature: Apply the key findings of the literature to the hotel lobby department context. Explain how emotional intelligence, emotional regulation, and Goleman’s model can be applied in the workplace to promote positive emotions, reduce negative emotions, and enhance overall emotional well-being.
Examples and Case Studies: Provide examples and case studies that demonstrate how managing emotions has benefited other organizations, and how it can benefit the hotel lobby department specifically. These examples should be used to support the arguments made in the literature review and application sections.
Recommendations: Based on the literature review, application, and examples, provide recommendations for how the hotel lobby department can improve its management of emotions in the workplace. These recommendations should be practical, specific, and actionable.
Conclusion: Summarize the key points made in the report and reiterate the importance of managing emotions in the workplace. Provide a call to action for the hotel lobby department to take steps to improve its management of emotions and encourage staff to embrace the importance of emotional intelligence, emotional regulation, and Goleman’s model in their daily work.