Content/Format: This major project is to produce a final comprehensive report based on the two minor projects you’ve done so far.
Fundamentally, this project allows you to use both the “art” and the “science” of managerial planning by developing your research skills in competitive analysis, applying the managerial frameworks learned in class, and using your imagination and judgment to formulate the recommendations.
There are two options for the Major Project. You are to choose one based on the needs of the organization and your assessment.
Option 1 is the development of a Quality Management Plan
Option 2 is the development of an Organizational Management Plan
Choose one option and follow the outline in the development of the plan. The plan should be clear, concise, and thorough. The plan should provide actionable items to aid in organizational development and performance. You are to provide recommendations that incorporate lean methodologies learned in this course as well as a focus on the development and implementation of human, spiritual, social, and structural capital to achieve organizational objectives.
The plan should be professionally designed and worthy of submission to the company owner(s), executives, the board of directors, or management teams.
Major Project
Option 1: Create a Quality Management Plan
From the assessment conducted, identify and select one aspect of management requiring a quality plan to improve performance outcomes. This comprehensive plan should outline the management procedures needed to meet quality expectations.
Executive Summary
General information – include all applicable items
Name of Company
Business Structure (sole proprietorship, LLC, partnership, corporation)
Industry (healthcare, automotive, entertainment, etc.)
Segment (specific area within an industry)
Number of employees
Products/services offered
Number of years in business
Location(s)
Public/Privately held
Parent Corporation/Company (Franchise)
For-Profit/Not-for-Profit
Ownership Type
Mission/vision/values statements
Scope – Define the scope of this project
Quality Management Plan
Title
Purpose
Overview
Deliverable(s)
Methodology
PLAN
Identify the quality objectives – express quality expectations in objective quantitative/qualitative terms
Customer/organizational quality objectives
Identify the quality threshold for each quality objective
Identify standards in terms of legal, environmental, economic, safety, etc.
Balance the needs and expectations of customers and stakeholders with cost, schedule, and performance standards. Evaluate costs and benefits of quality objectives and processes to achieve those objectives.
Develop plan and processes that include quality assurance and control procedures to achieve objectives. Identify risk factors and associated complexities to provide the required level of quality.
Develop performance measure thresholds to determine success relative to the quality objectives.
Ensure customer/organizational endorsement of all quality objectives
DO
Provide execution steps to be taken to achieve quality objectives
Describe in terms of scope, quality, schedule, budget, resources, and risk
Who, what, when, where, how, how much, etc.
Include a Gantt Chart.
Include all milestone objectives
CHECK
Provide a description of reviews, management oversights, and verifications to ensure quality objectives are met.
Describe who will be responsible for performing these reviews, what will be reviewed, when they should be reviewed, and how they will be reviewed.
ACT
Address steps to be taken or corrective actions needed to address any non-conformance, deficiency, or unwanted effect.
Provide a process for quality improvements, revisions, or alternatives of the quality assurance and control procedures. Include any adjustments to resource allocations.
Summary
Option 2: Organizational Management Plan
From the assessment conducted in Minor Projects 1 & 2, develop a comprehensive management plan for the organization. Provide recommendations for improvement and sustainability in each section.
Executive Summary – General information – include all applicable items and the scope of the project.
Name of Company
Business Structure (sole proprietorship, LLC, partnership, corporation)
Industry (healthcare, automotive, entertainment, etc.)
Segment (specific area within an industry)
Number of employees
Products/services offered
Number of years in business
Location(s)
Public/Privately held
Parent Corporation/Company (Franchise)
For-Profit/Not-for-Profit
Ownership Type
Mission/vision/values statements
Provide recommended revisions – if applicable
Provide recommendations if none exist
Internal Analysis
Describe the organization’s current strategy
Provide recommended strategy(ies) for the future
Describe the corporate culture
Provide recommendations for consideration
Provide planned change programs
Provide recommendations for consideration
Constraints
Provide a synopsis of constraints and how management may operate within those constraints, or mitigate them
Provide quality control and decision making processes
Provide recommendations for consideration
Provide current organizational chart illustrating lines of authority/communication
Provide recommendations for consideration
Core Competence Assessment
Provide a synopsis of the assessment and recommendations for use by management.
Capability
Type of Core Competence
Competitive Consequences
Performance Implications
Use this table to format
Environmental Analysis (Trends/Changes)
Economic
Regulatory/Legislative
Demographic
Attitude/Lifestyle
Socio-cultural
Political/legal
Technological
Other trends/changes
Provide a description of the trend/change as it relates to the firm
Provide the severity of impact on the firm for those that apply
Market Analysis
Provide a synopsis of the market
Describe the implications on management
Provide recommendations for consideration
Competitive Analysis:
SWOT Analysis
TOWS Matrix
Provide a synopsis of the strategies to be implemented by the organization to achieve organizational objectives and attain competitive advantages
TOWS Matrix
SO Strategies – Strategies that use strengths to take advantage of opportunities
WO Strategies – Strategies that take advantage of opportunities to overcome or mitigate weaknesses
ST Strategies – Strategies that use strengths to avoid or mitigate threats
WT Strategies – Strategies that minimize weaknesses and avoid or mitigate threats
Departmental Analysis
Determine the current functional aspects of each department. Identify the strengths and weaknesses of each department. How are these functions being fulfilled? Are the current needs being met? How will future needs be met? Are there any areas of concern?
Human Resources
Accounting
Finance
Administrative
Marketing and Advertising
Operations
Provide a synopsis of the various departments within the organization.
Provide recommendations to enhance performance and to achieve organizational objectives in at least ONE department.
Summary