An Evaluation of the Effectiveness of Service Quality Provided by Hotel Businesses to Guests in South Africa

July 8, 2023July 8, 2023 Discipline: Business and Management
This is a literature review and factors of study 

The assignment must be at least three pages long and not more than five pages,
typed in Times New Roman font 12, 1,5 spacing.
4. Marks will be awarded for grammar and spelling, correct referencing (in-text referencing
and the list of references), the quality of editing, the logical presentation of arguments
and the style of writing (third person; no colloquialisms or emotive words). Use headings
and subheadings to structure your discussion. We do not want to see bulleted lists or
short, one- or two-sentence answers. 

Instructions: 
This section does not need you to write an entire page. Find what other scholars have discussed/found/ with regards to your topic (in general first and then relevant to our study). Use the guidelines provided and discuss what other authors have found relating to our topics. In the findings are there any new information/trend that emerged. If you feel this topic is relatively old in the scenes that it has always been done a certain way, but the impact of covid is a new topic for example, then support this with some evidence of which authors have studies this. So, if you have observed in your literature there is little research in the field, support this with evidence.

FACTORS OF THE STUDY

In this section identify determinants / factors relating to the research topic, a minimum of 4. Provide at least 2/3 paragraphs of each.

These factors have to be discussed this way.

· Define the factor, these definitions should be interpreted from an author. So according to …. Satisfaction is ………

· How does this factor relate to the topic >> use the Funnel technique>>>move from general to specific>>>

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