Write a 175- to 350-word reflection, noting the ways you used interpersonal communication in your Part 1 recording.
Cite at least 4 sources to support your assignment.
Format the sources according to APA guidelines.
Submit your assignment.
My part on is here
Subject: Corrective Action Plan for Improving Communication Practices
Dear [Employee’s Name],
I hope this message finds you well. I wanted to address the recent email that was sent out to the project managers. It has come to our attention that the email caused confusion and frustration among the recipients due to its content, tone, and technical errors. To prevent similar issues in the future and to enhance our communication practices, we have developed a Corrective Action Plan.
1. Review and Approval Process:
Moving forward, all outgoing communications to internal or external stakeholders must go through a review and approval process. This process involves communication with the communications team, including me, to ensure that the content is clear, accurate, and appropriately targeted. We understand that timely communication is important, so we will implement a streamlined review process to avoid unnecessary delays.
2. Clarity and Consistency:
Communication should be clear, concise, and tailored to the audience. Avoid technical jargon and complex language that might confuse recipients. Consider the background and expertise of the recipients when crafting the message. If the topic is complex, provide explanations or definitions where necessary. Ensure consistency in messaging across all communications to maintain a professional image.
3. Proofreading and Editing:
All communications should be thoroughly proofread and edited for spelling, grammar, and formatting errors before being sent out. This includes checking for accurate spelling of recipients’ names and proper grammar usage. We understand that errors can happen, but taking the time to review your communication can significantly reduce the chances of such issues.
4. Email Footers:
Include a standardized email footer in all outgoing communications. This footer should contain relevant contact information, the company’s legal disclaimers, and any other required information. A consistent email footer not only adds a professional touch but also ensures that recipients have the necessary information to contact us or understand the context of the communication.
5. Handling Pushback and Feedback:
In case of pushback from recipients, be open and receptive to their concerns. Address their feedback professionally and promptly. If there are questions about the content or purpose of an email, consider organizing follow-up meetings or providing additional context to clear up any confusion.
6. Continuous Improvement:
Regularly assess and evaluate our communication practices. Collect feedback from both internal and external stakeholders to identify areas for improvement. We can then adjust our processes and practices accordingly to ensure ongoing enhancement.
I would like to meet with you to discuss this Corrective Action Plan in more detail and address any questions or concerns you might have. Our goal is to ensure that such communication issues are minimized, and our team’s professionalism and effectiveness are consistently upheld.
Thank you for your attention to this matter. Let’s work together to improve our communication practices and maintain strong relationships with our stakeholders.
Best regards,
[Your Name]
Communications Manager