A QUALITATIVE STUDY: ARE PROACTIVE AND REACTIVE RELATIONSHIPS STRATEGIES IN RETAIL BUSINESS A MEANS OF LEVERAGING CUSTOMER LOYALTY

The BODY of the paper is attached which has been edited, however, 

10 pages are added to what already exists in the various headings/sections

There needs to be an alignment of the following:
 Purpose of the Study; Research Questions; and the Problem Statement

What’s going on NOW between Retailers and Customers 
(What’s the Root of the Problem)

*** The Rubric Attached for  CLARIFICATION & MORE DETAIL

10-15 additional references…Reference Page Attached Separately

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