analyze the response of an agency to the needs of residents of a target community (New Orleans) rather than to an individual.

This assignment asks you to analyze the response of an agency to the needs of residents of a target community (New Orleans) rather than to an individual. Like any agency providing services that meet human needs, the ARC has a formal mission statement and uses the same core tasks of case management, linking to the external environment and systems thinking that we have discussed in reference to your focal agencies. For this assignment, your task is to analyze the Red Cross, not to describe what they did.

Hurricane Katrina made landfall in the city of New Orleans on the morning of August 29, 2005. When the levees broke and almost 80 percent of the city flooded, at least 400,000 residents were displaced. Of those evacuated, many relocated to states near family or friends, while others only learned of their destination once their evacuation and relocation was underway. 

1. Using the following links provided and any other sources you find, provide a brief overview of the events before, during and after Hurricane Katrina:

   
   Lessons Learned: Hurricane Katrina Critical Challenges – The White House  

   Population Displacement and Post-Katrina Politics: The New Orleans Mayoral Race, 2006, by John R. Logan at Brown University (PDF)
   
   A Failure of Initiative, Final Report to Investigate the Preparation and Response to Hurricane Katrina 2006 (PDF).

2. Specific to shelter, housing, and relocation, in what ways did the Red Cross use the 6 Core Tasks of Case Management with clients during the Katrina Emergency? In what ways – if any – did they fail to follow those guidelines?

3. In what ways did the American Red Cross use a “systems thinking” perspective both in its efforts to provide immediate shelter and in its evacuation and relocation efforts? In what ways was “systems thinking” neglected?

4. In what ways did the target agency link effectively to external systems? In what ways was their linkage ineffective?
   
   
5. What changes would you suggest to improve the response of the American Red Cross in order to more effectively serve the needs of displaced residents?

Be sure to provide a definition of each concept and then provide examples of how the Red Cross successfully or unsuccessfully completed each of the core case management tasks, systems thinking and linkages to the external environment in regard to shelter, housing and relocation. The paper should be at least 7 pages in length and be sure to cite all sources from your research, the texts and the mini-lecture. Use APA style.

Library and Learning Resources 

Your written assignment is intended to test your understanding of important concepts and discover how to sharpen your intellectual skills of analysis, synthesis, evaluation, and application. The intent of the written assignment is to provide an opportunity to more fully describe, explain, and analyze the books and other sources. Be sure to cite any and all sources correctly so that your academic integrity is not called into question.  The following resources can assist:

1. Empire State University Online Library – designed to allow students to search through a well-rounded collection of e-books, videos, online journals, reference resources and databases.  Librarians also provide workshops and services via email, phone, chat and the Web.
2. Empire State University’s Online Writing Center – designed to help students quickly and easily find the services and resources they need to become successful, independent writers. 
3. You will be required to integrate your readings into each of your written assignments and to document those sources using APA format.