Deliverable 1 – Customer Service Standards Deliverable 1 – Customer Service Standards

September 2, 2023September 2, 2023 Discipline: Business and Management

Assessments Content

  1. Competency

    Identify and define standards of good customer service. 


    Scenario 

    You have been hired as the new CEO of a quick-service dining chain. You were hired because you have leadership experience in customer-service efforts in numerous fast-paced customer-centric organizations. 

    You need to briefly communicate with the whole team your overall plan for customer service improvement. This plan will not get into specific details but cover your overarching ideas. 


    Instructions 

    Write a memo that includes the following: 

    • Define customer service. 
    • Explain the differences between external and internal customers. 
    • Describe the qualities of effective customer service. 


    Be sure to create a professional memo using correct grammar, spelling, and punctuation. 

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