- List and define the four elements of communication.
- Identify the methods for effectively communicating with others.
- Apply knowledge of proper communication methods to client and colleague interactions in a veterinary practice.
- Determine the importance of using and observing verbal and nonverbal communication.
- Prepare yourself to work with clients and coworkers as part of the patient care team.
- Establish adequate communication skills for use in a veterinary setting.
Instructions
Describe techniques for being a good listener. What can you do to
clarify what a client or coworker is saying to you? Also, describe some
ways you can communicate clearly so a client or coworker will not only
listen to you but fully understand what you’re saying.
Be sure to include the following:
- Body language
- Nonverbal communication/gestures (including possible cultural differences that might arise)
- Paraphrasing
- Eye contact
- Discrimination and prejudices
- Patient records/handouts and brochures
- Any other pertinent information you deem important
Next, provide at least two specific scenarios that relate to dealing
with others in a hospital setting, and how and why you might use the
previously mentioned techniques in these scenarios. Be sure to include
multiple examples from the list above. Describe how those techniques
would be used in your scenarios. These examples may include conflict
with a coworker, conflict with an employee, dealing with a difficult
client, or having an emotional conversation with a client.