Provide an abstract, introduction, literature review, and research framework, and research method and model. analysis with some results. discussion and future proposals. And finally conclusion.
Abstract
The use of artificial intelligence (AI)
chatbots for healthcare services is becoming increasingly popular due to the
convenience and accessibility they provide to patients seeking medical advice
and information. To determine
whether these chatbots are actually enhancing patient outcomes and experiences,
it is crucial to measure patient satisfaction and engagement. This article
examines the variables that affect patient engagement and satisfaction with AI
chatbots, as well as the advantages and drawbacks of using them and their
implications for healthcare professionals and policymakers.
According to research, chatbots that are user-friendly, precise, and
offer individualized responses that take into consideration each patient’s
unique needs and preferences are more likely to be used by patients.
Additionally, chatbots are more likely to be successful if they are included in
the larger healthcare system and used to enhance existing patient care. Reduced
wait times, easier access to medical advice and information, and better patient
empowerment are all advantages of chatbot adoption. But because tailored care
cannot be offered and because responses may contain biases or inaccuracies,
there may be restrictions.
For healthcare professionals and policymakers, the consequences of
patient satisfaction and engagement with AI chatbots are crucial. Healthcare
providers have the chance to raise efficiency, lower costs, and improve patient
outcomes. However, they need to make sure that patients don’t feel alone or
unsupported and that chatbot are linked to the larger healthcare system. To
ensure the right use of new technology, policymakers must address privacy, data
protection, and ethical issues.
In conclusion, promoting the safe and efficient use of AI chatbots for
healthcare services requires an understanding of patient happiness and
engagement. Healthcare practitioners and policymakers may enhance patient
outcomes and experiences while ensuring the appropriate use of this technology
by promoting usability, accuracy, personalization, and integration with the
larger healthcare system.