Part 1: Error-Proofing the Service Industry Part 2: Delighted Customers and Award Criteria

August 14, 2023 Discipline: Other

IMPORTANT: Please read the intructions carefully. Do NOT write too advanced, but still academic. This

assignment consists of PART 1 and PART 2. Please fcheck the added textbook as a file to access the required reading

material for this assignment. No plagiarism, please upload a plagiarism report.

PART 1:

Check files for book.

According to your text, “Services account for more than two-thirds of the US economy.” (Juran, p. 670).

What ideas do you have for “error-proofing the process” of a particular service industry, such as an utility, bank, or municipal police department?

PART 2:

Check files for book: read chapter 21, 24, 25

How can Frontline Customer Contact Employees create delighted customers?
What are the seven categories of the Malcolm Baldridge National Quality Award Criteria?

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