Create a list of roles and responsibilities of IT team with SOP
create a list of roles and responsibilities of IT team who is dealing the Data Center infrastructure.
diagrams containing the following including the below:
• SOP (Standard Operating Procedure)
• Storage, Servers, (Support and maintenance will be provided it by our responsibility)
• Data Security (Customer responsibility )
• Data Backup and restore manage DR within oracle and SQL (Customer responsibility )
• Managing network Service from AD active directory (Customer responsibility )
• Networks, firefighting, data center electricity (Customer responsibility )
• support the End user application (Customer responsibility )
• support and maintenance (our responsibility)
• upgrade the software (our responsibility)
• managing end users (Customer responsibility )
• database support and maintenance (our responsibility)