Should 911 dispatchers have a policy and procedure to assist those who might be in distress after a stressful situation at work?

This is a Technical Research Report and I chose the topic of 911 dispatchers and the stress that accompanies the job and how this could be potentially mitigated. It must be a 3rd person point of view. I attached a article evaluation that I completed for the subject. There is an outline template attached too, this was to be completed with the paper.
My primary research was an interview with Daniel P. McLaughlin, the Administrative Officer of the Kent County Department of Public Safety’s Emergency Communications division. I uploaded the interview questions and answers.
These are emails with helpful tips from my instructor. I have attached the instructions as well as a checklist that was provided. Please feel free to contact me with any questions or concerns! My cell phone number is 302-670-6072. Thank you in advance!

“If I think of 12-15 pages of text (the page count for the final paper does not include front or back matter), then the Introduction is probably 3-5 pages, solutions 6-8 pages, and the recommendations and conclusion are another 3-4 pages.

Use of graphics: You may want to consider using graphs of your survey data, infographics with data, photos/graphics, or other useful visuals to your final report. Just make sure you add contextual information and cite it/them with in-text citations and a reference entry.
You must include your primary research in the essay. It is a line item on the rubric.
Use extended examples to illustrate your solutions. If your solutions have worked elsewhere or for others, discuss that!
Examples are excellent ways to illustrate the solution, discuss its implementation, discuss costs, and discuss the expected results.
“Keep in mind the proper point of view, the final page count (which does not include the front or back matter), and expectations for APA style (paraphrasing, headers, sub-headers, citations, references, etc…)
I encourage you to use headers, secondary headers, and even third level headers in your final report. Remember, technical writing should make it really easy for the audience to easily find the content they’re looking for, and headers make this possible. Here is the proper APA format for heading levels:
First level header, like Introduction to the Problem, will be centered and in bold font in your final paper.
This secondary header will be on the margin and in bold font in the final paper
Third level header will be on the margin and in bold & italic font.
Make sure your citations and references match, and you MUST use a minimum of five sources. If you add additional sources, make sure you add them to your references page.
Use the checklist for evaluation before submitting the final draft.
Make sure you use your primary research results and discuss them.
Citing your interview:
Parenthetical citation: (First initial. Last name, personal communication, date of interview), like (A. Hughes, personal communication, April 27, 2022)
Narrative citation: In an interview with First and Last Name on date, she said…
Survey Results:
Many of you will find it helpful to include graphics, charts, or survey results in the text of the paper, not just in the appendix. Make sure you read the instructional content carefully so that you know how to incorporate your survey results properly.
You are encouraged use graphics in your report, even if you did not do a survey. just make sure you add contextual information and cite the graphics with in-text citations and a reference entry according to the instructional content for assignment #8.
Use extended examples to illustrate your solutions. If your solutions have worked elsewhere or for others, discuss that! Examples are excellent ways to illustrate the solution, discuss its implementation, discuss costs, and discuss the expected results.”

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