Write a 6 to 8 pages (not including title page or reference pages). APA professional 7th edition format as required and stated in the Syllabus. If you want to write more, that is fine, too.
Discuss the following:
What is the Malcolm Baldrige National Quality Award / Assessment? How has it been used to improve organizations? A good source starting point below
https://asq.org/quality-resources/malcolm-baldrige-national-quality-award
What are the various sectors of organizations in which the MBNQA assessment criteria has been establish for, (e.g., manufacturing, education) over the years?
What is the Baldrige Excellence framework — criteria sections categories in the MBNQA?
What areas are impacted by human resources management and leadership?
How can this be used in Strategic Human Resources Management to develop a better organization, culture and services to customers.
Discuss organizations that have gone through the assessment and won the award. How long did it take them to improve from the beginning of their assessment process to the point of achieving award recognition?
Look at aligned State Quality Award Assessment processes (most all states now have their equivalent or similar organizational excellence assessment tool developed based on the MBNQS, like Texas or even Iowa’s (Iowa Recognition for Performance Excellence). These are entry points for organizations to begin a structured continual improvement organizational development initiative often spear headed by HR.
How did these assessment tools provide a structure shared system of analysis, and program improvement to help organizations at various sizes and levels (e.g., business small and large, schools, government organizations, Nonprofit organizations, etc.) improve their operations, customer service, and organization culture-work life?
A minimum of 6 peer reviewed and/or academic journals must be used.
No Wikipedia, Investopedia, or non-business journals can be used.
Use APA professional 7the edition intext citations and Reference page.
Paraphrase only – no direct quotations permitted.