The mission statement, operations strategy, and the 10 operations management (OM) decisions of Kaiser and MinitLube cases

September 6, 2023September 6, 2023 Discipline: Business and Management

Chapter 2 in the textbook attached below. 

The mission statement, operations strategy, and the 10 operations management (OM) decisions of Kaiser and MinitLube cases

For Kaiser’s mission, you may find proper statement in kp.org website. However, companies like KP may not discus its strategies (in finance, marketing, or operations) publicly. Kaiser’s operational strategy to reach a sustainable competitive advantage. Please share your view of feasible operations for Kaiser or MiitLube. 

You are also encouraged to share your view and explain at least one of the 10 OM decisions (i.e., service/product design, quality, process design, location, layout design, HR/job design, supply management, inventory, scheduling, maintenance) to improve Kaiser’s (or Minitlube’s) operations in those areas.

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