The University of Virginia Health System: The Next Generation of Quality Care and Patient Safety

Kindly answer each questions below, generally 1 paragraph:

1. A} Identify the primary problem in the case that they are trying to solve?
B) What problems/issues contribute to that overarching problem?
C) Discuss the factors that have led to the current challenge of reaching UVAHS’s goals.
D) What is the business need for change?
2. A) What is Dr. Shannon’s vision, and how could Dr. Shannon’s vision of a patient-first mentality help Dr. Hoke drive change?
B) What changes are being implemented?
3. A) How does the Medical Center use Lean management to achieve UVAHS goals?
B) What specific things are they doing to implement Lean, and why might those be beneficial?
4. A) What should Hoke do?
B) Should UVAHS reorganize into service lines? If so, how should it execute this transition? If not, what do you think it should do instead? (Justify your answer with references from the case or from class slides/discussion).

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