View the following video, produced by the U.S. Department of Labor: Ten Small Business Mistakes. You will need to allo Take a few moments to consider how these strategies may be used to improve customer satisfaction.

View the following video, produced by the U.S. Department of Labor: Ten Small Business Mistakes.
  • You will need to allow the QuickTime application to run in order to view the video.
  • Take a few moments to consider how these strategies may be used to improve customer satisfaction.
  1. Walk through any retail store and describe the various ADA elements you see.
  2. What else would you recommend?
  3. Choose one ADA regulation and discuss how it impacts profitability.

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