View the following video, produced by the U.S. Department of Labor: Ten Small Business Mistakes.
- You will need to allow the QuickTime application to run in order to view the video.
- Take a few moments to consider how these strategies may be used to improve customer satisfaction.
- Walk through any retail store and describe the various ADA elements you see.
- What else would you recommend?
- Choose one ADA regulation and discuss how it impacts profitability.